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Frequently Asked Questions (FAQ)

(Click the questions to read the answers)

What should I bring to my first visit?

Please bring your insurance card, your ID. If your doctor gave you a script or any notes, bring those. Also bring your calendar so we can schedule any additional visits if needed.

What should I wear?

You should wear loose fitting clothing, so you can expose the area that we will be evaluating and treating. For example, if you have a knee problem, it is best to wear shorts. For a shoulder problem, a tank top is a good choice, and for low back problems, wear a loose-fitting shirt and pants, again so we can perform a thorough examination.

Do I need to see a doctor first?

Good news! You can come straight to our office to get you on your way to relief and recovery now. Seeing a Physical Therapist first avoids delaying care, and is a safe, money saving option. Our Physical Therapists are trained to develop a customized plan of care for you. If we find that you need additional care that is outside the scope of Physical Therapy we will assist you in finding the right provider for you and your problem.

However, some insurance plans require a script or referral from a specialist or your PCP in order to pay for your PT visits. Please call our office at (603) 335-4700 to schedule an appointment or help you figure this out. Let's get your care started without delay.

Does my insurance cover this?

Physical Therapy is a very effective and cost-effective approach to a wide range of problems. Therefore, most insurance plans cover Physical Therapy. PT benefits do vary by insurance company and by plan. We always recommend that you check your PT benefits with your insurance carrier – for your convenience we created this form with a few easy questions to ask your insurance and figure out your benefits. Contact our office in case you need assistance with this.

How much is this going to cost me?

Your cost per visit varies depending on your insurance plan. After your Physical Therapist has completed your evaluation, you will have a better idea of how many visits will be needed to get you back to doing what you need and want to do. Physical Therapy is a very effective and cost effective approach to a wide range of problems. Therefor most insurance plans cover Physical Therapy. PT benefits do vary by insurance company and by plan. We always recommend that you check your PT benefits with your insurance carrier – for your convenience we created this form with a few easy questions to ask your insurance and figure out your benefits. Contact our office in case you need assistance with this.

Do you accept my insurance?

When people ask this question they usually want to know: "are you in network/a participating provider with my insurance?" At WVPT we are in network with most major insurance plans including Medicare, NH Medicaid, Cigna, Anthem, Harvard Pilgrim, Tufts, Martins Point, Aetna, United Healthcare. We also accept Self Pay and Worker's Comp.

If your plan is not on the list, call our office at (603) 335-4700 to find out.

My insurance company says WVPT is not in their network!

We participate with most insurance plans, but there are some that we don't. That does not mean we cannot treat you. Many insurance plans have out-of-network benefits (OON). OON benefits typically mean a higher cost to you per visit. The exact amount varies per plan. Let us help you figure this out so you can make a better decision. Call our office at (603) 335-4700. You may find that the additional cost is relatively small and/or that it is a good value for getting the care of your choice.